Last updated: April 2026
Introduction
SyncLyst AI ("we", "our", or "us") operates the Synclyst application and Synclyst.app. This Privacy Policy explains how we collect, use, and protect your information when you use our service, including when you install or use SyncLyst as a Shopify merchant.
1. Information we collect
- Merchant account: name, email, and shop domain via Shopify OAuth to manage your account and billing.
- Product data & photos: images you upload to generate listings. Processed by our AI and deleted from our servers within 24 hours.
- Usage data: scans performed, listings created, and features accessed, used to improve the app.
- Payment: billing via Shopify's Billing API or a secure processor. We do not store credit card details.
2. How we use your information
We use your data to generate product listings from photos and sync them to connected platforms (Shopify, Etsy, eBay, and others). We use anonymized, aggregated data to improve our AI models. We do not sell your personal data to third parties.
3. Shopify webhooks & GDPR
Synclyst complies with Shopify's mandatory privacy webhooks:
- customers/data_request: we respond to Shopify customer data requests even though we do not store customer personal data.
- customers/redact: we fulfill requests to delete customer personal data if any were transiently processed.
- shop/redact: within 48 hours of uninstall we purge shop-related data and access tokens.
4. Third-party integrations
When you connect a platform (e.g. eBay), you authorize us to access and write to it on your behalf. We request the minimum permissions necessary. You can disconnect integrations at any time from your dashboard.
5. Data security
We use TLS/HTTPS encryption. Access to user data is restricted to authorized personnel.
6. Your rights
Under GDPR and US state privacy laws (CCPA and others), you may access, correct, or delete your data. Contact synclyst@gmail.com.
7. Changes & contact
We may update this policy. Significant changes will be notified by email. Questions: synclyst@gmail.com
Last updated: 10 March 2026
By accessing or using Synclyst.app, you agree to be bound by these Terms of Service. Please read them carefully.
1. About SyncLyst
SyncLyst AI provides a software-as-a-service platform that uses AI to generate product listings from photos and sync them to e-commerce platforms including Shopify, Etsy, eBay, and TikTok Shop.
2. Eligibility
You must be at least 18 years old and capable of entering into a binding contract. By using the service, you confirm that you meet these requirements.
3. Account responsibility
You are responsible for account security and all activity under your account. Notify support@synclyst.app if you suspect unauthorized access.
4. Acceptable use
You agree not to upload illegal or infringing images, reverse engineer or resell SyncLyst, or generate listings for counterfeit or prohibited goods.
5. Credits and billing
SyncLyst operates on a credit-based model. Free accounts receive 5 scans total. Paid plans are billed monthly in advance. Fees are non-refundable unless required by law. Pricing may change with 30 days' notice.
6. Platform integrations
SyncLyst connects via official third-party APIs. We are not responsible for API changes, platform policy changes, or downtime. Continued availability of integrations is not guaranteed.
7. AI-generated content
You are responsible for reviewing all AI-generated listings before publishing. We do not guarantee that titles, descriptions, or tags are accurate, complete, or platform-compliant.
8. Intellectual property
You retain ownership of photos and product data you upload. You grant us a limited licence to process that content to generate listings. We retain ownership of SyncLyst software, branding, and AI models.
9. Limitation of liability
SyncLyst is provided "as is" without warranties. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including lost revenue or data.
10. Termination
We may suspend or terminate your account for violation of these Terms. You may cancel at any time from account settings.
11. Governing law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes
We may update these Terms from time to time. Continued use after changes constitutes acceptance of the updated Terms.
13. Contact
Questions: legal@synclyst.app